Communicating with others is one of the most basic actions which we all perform every day. We need to communicate in order to form relationships with other people however, the quality of your communication skills can make a huge difference to the success of any relationship and to the effective exchange of information.
Be aware of internal & external customers.
Recognise the importance of clear / concise communications.
Understand the various forms of communications.
Be aware of confidentiality.
Understand the Data Protection Act 1998.
Contribute to effective Team Working.
Have an insight into Self Awareness.
Understand Customer Complaints.
This course will provide evidence for Diploma Levels 2 & 3 in Health & Social Care.
This course is for a maximum of 20 delegates and is 1/2 a day duration.
The importance of customers.
Knowing your customers.
Different forms of communications
The Data Protection Act 1998 and GDPR
Effective Team Working
An insight into Self Awareness
Dealing with difficult customers & complaints
Information to consider when planning your bookings…
Who Should Attend
Attendance certificates will be issued from Ashtree and can be used to provide evidence for Diploma’s in Health & Social Care levels 2 and 3.
Group price £300.00 + Vat for a max of 20 delegates.
Group price £280.00 + Vat for 10 or less delegates.
There are no pre requisites for this course although a good understanding of English is required.
All course handouts are provided.
If 2 half day sessions of the same course are booked for the same day, the second course is half price.
What training dates do you need? Use the “Contact Us Form” at the top of the page or call us on Tel 02476 403840