CUSTOMER CARE

Group price from £280.00 + Vat

Communicating with others is one of the most basic actions which we all perform every day. We need to communicate in order to form relationships with other people however, the quality of your communication skills can make a huge difference to the success of any relationship and to the effective exchange of information.

Course Description

Everything you want to know about our course

All individuals have strengths & weaknesses, as employees we have to honestly recognise these through self awareness and build a team to compliment these personality attributes.

Learning outcomes

Delegates will:

  • Be aware of internal & external customers.
  • Recognise the importance of clear / concise communications.
  • Understand the various forms of communications.
  • Be aware of confidentiality.
  • Understand the Data Protection Act 1998.
  • Contribute to effective Team Working.
  • Have an insight into Self Awareness.
  • Understand Customer Complaints.

This course will provide evidence for Diploma Levels 2 & 3 in Health & Social Care.
This course is for a maximum of 20 delegates and is 1/2 a day duration.

Course content

  • The importance of customers.
  • Knowing your customers.
    • Internal
    • External
  • Different forms of communications
  • Confidentiality
  • The Data Protection Act 1998 and GDPR
  • Effective Team Working
  • An insight into Self Awareness
  • Dealing with difficult customers & complaints
  • De-valuing people
  • Best practice