COMMUNICATION & REPORT WRITING

Group price from £290.00 + Vat

Communicating with others is one of the most basic actions which we all perform every day. We need to communicate in order to form relationships with other people however, the quality of your communication skills can make a huge difference to the success of any relationship and to the effective exchange of information.

Course Description

Everything you want to know about our course

In order to be effective, staff must learn to be good communicators by developing the necessary skills using both verbal and non-verbal communication. People communicate through:-

  • Speaking
  • Facial expression
  • Body language
  • Dress
  • Gestures

Max of 20 delegates
1/2 day duration

By the end of the course participants will:

  • Understand how to establish and maintain the trust and confidence of service users and colleagues.
  • Understand the basic methods of verbal and non-verbal communication.
  • Understand the responsibility of employees to report anything that worries them in the work environment.
  • Understand the need for confidentiality

Courses are available at your premises for groups of up to 20 candidates.

If 2 half day sessions of the same course are booked for the same day, the second course is half price.

Course content

  • How do we communicate
  • What may hinder communication
  • Aids to communication
  • Communication with relatives
  • Relationships
  • Key to good practice
  • Written communication
  • Examples of poor reports
  • Confidentiality
  • Data Protection Act