This 3 hour course is appropriate for Managers, Supervisors, Carers and support staff working in any Health & Social Care environment. It is an introductory programme that would be beneficial to all staff who have not accessed training on Challenging Behaviour in the past or to refresh previous training.
The term “Challenging Behaviour” is intended to remove the negative view of the client – the difficulty lies NOT with the client, but with the challenge their behaviour presents to you and those around them. This course trains your staff to break down those barriers and treat the clients with dignity and respect irrespective of behaviour. Challenging behaviour is any behaviour which is not socially acceptable and may cause distress, harm, injury or damage to property, whether intentional or unintentional.
Health & Social Care staff will be aware that some clients may exhibit difficult or challenging behaviours. It is vital that they are able to deal effectively with this behaviour, both individually and as part of a team in order to meet the changing needs of all clients.