Any relationship comes about through good communication. In order to be effective, care workers must learn to be a good communicators by developing the necessary skills using both verbal and non-verbal communication. People communicate through:-

• Speaking
• Facial expression
• Body language
• Dress
• Gestures

Learning Outcomes

By the end of the programme participants will:

• Understand how to establish and maintain the trust and confidence of service users and carers.
• Understand the basic methods of verbal and non-verbal communication.
• Understand the responsibility of workers to report anything that worries them in the work environment.
• Understand the need for confidentiality

Course Programme

This course covers the following topics:-

• How do we communicate
• What may hinder communication
• Aids to communication
• Communication with relatives
• Relationships
• Key to good practice
• Written communication
• Confidentiality
• Data Protection Act

The 3 hour short course uses presentations, discussions and group exercises to aid understanding and in-house courses are available groups of up to 15 candidates.

Call our sales freephone for further information 0800 9700 132